Customer Experience (CX) Management Fundamentals – 2022 free download

Customer Experience (CX) Management Fundamentals - 2022 free download
Customer Experience (CX) Management Fundamentals – 2022 . In this course you’ll learn how to manage customer experience in organizations . We’ll go through the 4 steps of customer experience management: Creating Customer Centric Culture, Understanding Customers’ Expectations, Channel Management and Emotional Experience . Also we’ll go deeper to Customer Journey Mapping in one video . Also you’ll reach customer journey mapping templates. The course will cover customer journey management, customer journey design and mapping . Also go through customer experience experience management and complaints management. We’ll discuss customer experience culture, channel management and emotional experiences. Also we will discuss customer journey Mapping .

What you’ll learn in Client Experience (CX) Administration Fundamentals – 2022

  1. Meanings of consumer experience
  2. Producing a client experience method
  3. Understanding consumers’ Requirements as well as expectations
  4. Developing client experience culture in the organizations
  5. Handling client channels
  6. Client journey layout and also mapping
  7. Creating emotional consumer experiences
  8. Gauging customer experience monitoring
  9. Issue Management

Description

In this course you’ll discover just how to manage customer experience in companies. We’ll begin with the interpretations of consumer experience as well as experience administration. You’ll discover how to create client experience technique and also essential points. Then we’ll undergo the 4 steps of customer experience management: Developing Client Centric Society, Comprehending Customers’. Assumptions, Network Administration and Emotional Experience. We’ll go deeper to Client Journey Mapping in one video. Also you’ll reach client trip mapping templates.

Who this course is for:

  • Customer experience professionals
  • Customer experience responsibles in agile teams
  • Sales professionals
  • Marketing professionals
  • Customer service managers
  • Customer service representatives
  • Employee experience responsibles in HR teams
  • Product and service designers
File Name :Customer Experience (CX) Management Fundamentals – 2022 free download
Content Source:udemy
Genre / Category:Marketing
File Size :3.53 gb
Publisher :Gokhan Kara
Updated and Published:03 Mar,2022
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File name: Customer-Experience-CX-Management-Fundamentals-2022.rar
File Size:3.53 gb
Course duration:7 hours
Instructor Name:Gokhan Kara
Language:English
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