H27: Patient Experience, NPS, Kano & Journeys, Plain&Simple free download

H27: Patient Experience, NPS, Kano & Journeys, Plain&Simple free download
What you’ll learn in H27: Patient Experience, NPS, Kano & Journeys, Plain&Simple . Define NPS (Net Promoter Score) and patient loyalty . Understand the impact of the NPS on the success of healthcare organizations . Know how to map a patient journey and understand its importance to the patient experience . Demonstrate how to use the Kano model to prioritize strategic initiatives . Use this course to help you understand the concept of Kano models in healthcare . The healthcare market is becoming very competitive these days. Patients are much more involved in the decision-making process of where they will take their “healthcare business”

What you’ll learn in H27: Patient Experience, NPS, Kano & & Journeys, Plain & Basic

  1. Define NPS (Web Promoter Score) as well as client commitment
  2. Understand the effect of the NPS on the success of health care organizations
  3. Understand the basic idea of the Kano version in healthcare
  4. Show how to make use of the Kano model to prioritize critical efforts.
  5. Know just how to map a person trip and also comprehend its value to the individual experience.

Description

WHY IS THIS COURSE IMPORTANT?

The healthcare market is becoming very competitive nowadays. People are far more associated with the decision-making procedure of where they will certainly take their “medical care service”. If the services they obtain are outstanding from their point of view, they will certainly return to that doctor as dedicated “consumers”. If the experience is low and even worse, they will likely go elsewhere. This bad experience is increased by the person’s power to convince their family and friends to take their healthcare solutions to a different healthcare provider. This is exactly why patient experience is so crucial nowadays. Without dedicated individuals, healthcare companies can deal with monetary destroy.

WHAT IS COVERED IN THIS PROGRAM?

This program will certainly offer the principles of patient experience, exactly how it is determined and also how we can use this client experience information to drive modification through brand-new initiatives and calculated preparation.

Who this course is for:

  • Those thinking about choosing healthcare as a career
  • Those looking to advance your career in healthcare
  • Those Looking to expand your knowledge of healthcare to better perform your current job
  • Those who are curious about everything and want to learn more about healthcare just for the sake of expanding your knowledge base.
File Name :H27: Patient Experience, NPS, Kano & Journeys, Plain&Simple free download
Content Source:udemy
Genre / Category:Business
File Size :1.83 gb
Publisher :Thomas Giordano
Updated and Published:06 Jun,2022
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File name: H27-Patient-Experience-NPS-Kano-Journeys-Plain-Simple.rar
File Size:1.83 gb
Course duration:2 hours
Instructor Name:Thomas Giordano
Language:English
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